Retractable Solutions - Customer Care

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We Are Certified
NanaWall Installers:


Customer Satisfaction The ultimate goal at Retractable Solutions is complete customer satisfaction. Our screens are crafted from the finest materials and assembled with care by hand. Factory-trained professionals, experienced in every aspect of installation, custom-fit your Phantom Screens to your home. We deliver superior customer satisfaction by continually meeting your needs and expectations. At Retractable Solutions, we believe our customers deserve the very best.

Maintenance For tips on maintaining your Phantom Screens, click here.

Warranty For information regarding the Limited Lifetime Warranty on Phantom products, click here.

Service Standards Retractable Solutions is committed to providing the best possible customer care and attention before and after your purchase. At all times, we are committed to following these service guidelines. We promise to:
Handle all your inquiries in a friendly, professional, and timely manner. Offer you customized solutions that meet your specific screening needs. Provide you with written quotes upon request. Schedule your screen installation at a mutually agreed upon time. Guarantee that our sales and installation professionals always present themselves as representatives of the company. Perform installations responsibly and professionally to ensure the integrity of your home. Demonstrate the use, service and maintenance of your screen following its installation. Review your warranty with you and guarantee your purchase is registered under Phantom’s Corporate Warranty Program. Follow-up with you to confirm your satisfaction with your products and services. Value your ongoing feedback and welcome your thoughts on improving our products and services.

Service How To Get Service: Should it happen that one of your Phantom Screen products from Retractable Solutions needs to be serviced or repaired, please contact us by phone at: (517) 485-8243 or Toll Free at 1-888-PHANTOM (742-6866) Monday to Friday - 9:00am to 5:00pm Eastern Time. Hours may vary during winter season. Saturdays, Sundays and federal holidays please leave a message. A customer representative will contact you within 24-48 hours of the first business day.